Knowledge

Stores and manages the SOC team's knowledge base, supports Markdown format, and can be called by agents.

View

Detail

• Title

Knowledge item title.

• Body

Knowledge item content.

• Using

Whether the knowledge item is in use (whether it can be called by the Agent).

• Action

Knowledge base actions.

When a knowledge item is set to Store, the backend will automatically store it in the "sirp_knowledge" collection. After completion, the item is marked as Using, and the Action is reset to Done.

When a knowledge item is set to Remove, the backend will automatically delete it from the "sirp_knowledge" collection. After completion, the item is marked as not in use, and the Action is reset to Done.