Knowledge
Keyword search and maintenance of the internal knowledge base.
Trigger Scenarios
- Search for related content in the knowledge base by keyword
- Update the title, content, tags, or expiration time of a knowledge entry
Usage Examples
Input
| Parameter | Description |
|---|---|
| keyword | Search keyword, matches title and body |
| Update fields | title, body, expires_at, tags |
Output
Knowledge entry list: ID, title, tags.
Dependencies
MCP tools: search_knowledge, update_knowledge.
Search automatically filters out expired records. Knowledge can be automatically extracted from closed Cases via the Knowledge Extraction playbook.